FAQ / Contact Us

We use Zoom Workplace for all teaching and breakout sessions. It's free to download and use. A laptop or desktop computer with a camera and a headset with microphone will work best in class.

The course notes and teaching examples will be distributed via a public One Drive folder for you to download your own local copies.

Self-paced courses

With our self-paced courses you can study at your own pace and schedule.

You'll have access to our eAcademy where you can watch all our video courses and access all the course materials.

Online live courses

Weekdays, from 9am until 4pm UK time, with plenty of breaks in between!

A typical day usually goes as follows but these standard times can be adjusted to accommodate schedule conflicts (including different time zones!). Let us know at the start of the class and we’ll work it out with agreement of the class at the time.

9:00 – 10:00

Morning session

10:00 – 10:30

Break

10:30 – 12:30

Mid-morning session (with a short mid-session break)

12:30 – 14:00

Break for lunch

14:00 – 16:00

Afternoon session (with a short mid-session break)

Tailored courses

Talk to us about booking a tailored group course for your organisation's schedule and training needs.

We use small class sizes to allow lots of interaction with the instructor, as well as allowing us to make the course tailored and relevant to your specific interests.

There will also be quite a few breakout sessions of smaller teams of students and instructors to test and practice the tools.

We like participation! We think as students you learn most by questioning, challenging and testing what you hear.

For Six Sigma modules

We use the statistics package JASP, which is 100% free.

It is easy to use and has excellent reporting formats for your project documentation

JASP is a port of IBM SPSS, and is supported by a number of institutions lead by the University of Amsterdam.

You will easily transfer the knowledge you gain using it to any of the other statistics packages that you may come to use.

It is important that we all have access to the same tools for classwork and breakouts and JASP is a great choice for all of our needs.

Yes you can do that.

If at any point the demands of your job or your personal plans change and conflict with the schedule you can always defer to a later cycle and pick up where you left off.

Don't worry!

We don't record any of our live teaching with students.

We also don't required you to give your full name when you sign into the classroom.

Before joining the class you will also be able to set up a background blur to obscure anything that might be in view around you.

We will send you a copy of all the slides and all the training examples at the start of class.

We think it is important that you have access to everything and that you are able to make notes as you learn.